Refund Policy

Last Updated: September 24, 2026
This Refund Policy applies to purchases made through Global Service Marketplace and its related applications and services.
Different products and services may have different refund conditions. The applicable refund terms will be provided at the time of purchase where required.
1. General Refund Policy
We aim to provide products and services as described at the time of purchase.
If you are not satisfied with a purchase, you may contact us to request a refund when the purchase qualifies under this Refund Policy or applicable law.
Refund eligibility may depend on:
The type of product or service purchased
Whether the service has been used
Whether a digital service has already been delivered
The reason for the refund request
The time elapsed since purchase
Applicable consumer protection laws
2. Physical Products — Shop
For physical products purchased through the Shop, you may request a return or refund when permitted by the applicable product and return conditions.
Unless otherwise stated on the product page:
Products should be returned in their original condition.
Products should include applicable original packaging and accessories.
Customers may be responsible for return shipping costs when the return is based on a change of mind or other non-defective reason.
If a product arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible.
Approved refunds will generally be issued after the returned product has been received and inspected, where an inspection is applicable.
3. Damaged or Incorrect Products
If you receive:
A damaged product;
A defective product;
The wrong product; or
A product materially different from the product description,
please contact us with your order information and, where useful, photographs or other evidence.
We may offer a replacement, repair, credit, or refund depending on the circumstances and applicable law.
4. Digital Services
Digital services may include:
Video Translation
Video Downloader
AI UI Design
UI Design
AI Learning
Because digital services may begin immediately after purchase or may involve processing user-submitted content, refunds may be subject to additional conditions.
If a digital service has not been used or processing has not begun, a refund request may generally be considered.
Once a service has been substantially used, completed, or delivered, a refund may not be available except where required by applicable law or where the service was not provided as described.
5. Video Translation Services
For Video Translation services, refund eligibility may depend on whether processing has started.
If processing has not started, you may contact us to request cancellation and a refund.
If processing has already started or the translated service has been delivered, refunds may be limited except where:
The service could not reasonably be completed;
The delivered service materially failed to meet the purchased service description; or
A refund is required by applicable law.
6. Memberships
Memberships associated with individual applications may have separate refund conditions.
Membership access may include:
Application access
Service access
Learning resources
Design tools
Video services
Other application-specific benefits
Once membership access or paid benefits have been activated or substantially used, a refund may not be available except where required by applicable law or specifically stated at the time of purchase.
If a membership has not been activated or used, you may contact us to request a refund for consideration.
7. AI Learning
For AI Learning courses, training, examinations, or other educational services, refund eligibility may depend on whether the course or service has been accessed or used.
If the applicable course or service has not been accessed, a refund request may generally be considered.
Once substantial course materials, examinations, or other paid learning resources have been accessed or used, refunds may be limited except where required by applicable law.
8. Refund Request
To request a refund, please provide:
Your name
Account email address
Order number or transaction information
Product or service purchased
Reason for the refund request
Please submit refund requests through the contact information provided on the Global Service Marketplace website.
9. Refund Processing
Once a refund is approved, the refund will generally be issued to the original payment method where technically possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
We do not control the processing time of third-party payment providers.
10. Non-Refundable Situations
Unless required by applicable law, a refund may not be available where:
The service has been fully completed or delivered;
A digital service has been substantially used;
Membership benefits have been substantially used;
The request is based solely on a change of mind after substantial use;
The user violated the applicable Terms & Conditions;
The user provided incorrect information that prevented service delivery; or
The applicable product or service terms expressly state that the purchase is non-refundable.
11. Chargebacks
Before initiating a payment dispute or chargeback with your payment provider, please contact us so that we can attempt to resolve the issue.
Unauthorized or fraudulent transactions should be reported immediately.
Nothing in this section limits any rights available to you under applicable law or the rules of your payment provider.
12. Consumer Rights
This Refund Policy does not limit or exclude any mandatory consumer rights or statutory refund rights that apply to you under the laws of your jurisdiction.
Where applicable law provides stronger refund, cancellation, return, or warranty rights, those rights will apply.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When changes are made, the Last Updated date will be updated.
The version applicable to a purchase will generally be the version in effect at the time of the purchase, unless applicable law requires otherwise.
14. Contact Us
For refund questions or requests, please contact us through the Global Service Marketplace website.
Global Service Marketplace
Email: weenieliukeshu@gmail.com
Website: https://qaunqiushop.top/
Last Updated: September 24, 2026